FAQ – Frequently Asked Questions
How do I place my order?
Simply choose your style from the drop down menu on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
I changed my mind, can I cancel or modify my order?
1. If the cancellation is made less than 8 hours after order was placed, there would be a 30% cancellation fee.
2. If the cancellation is made between 8 to 24 hours after order was placed, there would be a 50% cancellation fee.
3. If the cancellation is made 24 hours after order was placed, there would be a 100% cancellation fee.
I placed my order, but I have not received my confirmation email yet.
First, double check your spam folder and other email accounts.
Can’t find it? No panic, just contact us [email protected] and one our customer representative will help you!
How does Fern Store operate and offer such incredible pricing?
Fern Store is an online retailer of custom designed apparel. As we supply, print-on-demand and ship our products directly from the source to you, without middlemen putting their mark-ups on our products, you get the highest quality product for an incredible price!
What materials does Fern Store use?
First, we hate crap! We cut on margins to make sure we deliver you high-quality products using premium materials.
They are made soft for comfort and are known for their quality, durability and great look so you can feel the vibe when you wear them!
I’m not sure which size to choose, Can you help?
Need help finding the perfect size to fit your beautiful body? Use the sizing chart information provided on our product pages via the Product Details link.
100% satisfaction guarantee?
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.
What type of payments do you accept?
We accept Visa, Mastercard as well as Paypal.
When will my card be charged?
Just after your order has been successfully placed.
HOW SECURE IS MY PERSONAL INFORMATION?
Peppa adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
I have an incredible design, can I send it to you and have it printed on a product?
We’d love to see your incredible design and print it for you! A minimum of 20 shirts, pillow covers, shoes or saddle bags is required by design in order to be printed.
Just send your design to support@ ferntee.com with the style, color and size you want.
GET IN TOUCH
At Peppa Store we really value our customers and if none of the above answered your questions, feel free to contact us by email at support@ ferntee.com .